Support

Why am I getting a PayPal Error?

Paypal errors are generated due to the following reasons:

Credit card information does not match billing address. Your credit card information must match exactly as it is show on your credit card bill.

From the Paypal payment screen you did not select the option to return to the site.

How do I know if my payment went though?

To confirm if a payment has been processed email a copy of your order details to billing@torontohondaparts.com or simply use our Live Support button during online hours.

My credit card statement shows a payment hold for an order I placed. How do I get my refund?

If this happens, we have encountered an error with your order and your payment is on hold with your credit card company. If we have not received your order these payment holds will be automatically reversed within 5-7 business days from the transaction date. Please consult your credit card company for specific details regarding the payment hold.

Where do the parts come from?

All the parts from TorontoHondaParts.com are brand new, never used or opened, genuine Honda parts.

What is the warranty on parts?

The warranty for regular mechanical parts purchase is one year or 20000km, whichever comes first.

How do I get warranty assistance?

Remove the affected part from the vehicle and return it to TorontoHondaParts.com. For return authorization click here.

What is your return Policy?

If you would like to return your parts purchase, you may do so for any reason as long as the product has NOT been installed, assembled or damaged by you. Returns must be made within 30 days of shipment for a refund or credit. The part returned, must be in the exact condition as when it was shipped to you. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by TorontoHondaParts.com. All returns are also subject to inspection prior to refund or replacement. Shipping charges will be reimbursed only for items returned that are the result of an error by TorontoHondaParts.com.

In order to return an item, please click Generate Return Email and provide the requested information.

Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted. All parts are subject to product inspection to assure adherence to the aforementioned guidelines.

Why are the parts so inexpensive?

We have leveraged the power of large volume discount purchases and low overhead through online sales to effectively bring you the largest selection of Genuine Honda Parts (The Internet's Only Complete Online Catalogue!) at the very best prices.

How long will my order take?

The typical order will ship within 48 hours. However, some low volume parts may take longer. In cases where parts ship out dates are delayed longer than 48 hours, you will be informed of expected shipping date upon order processing.

Is my information Secure?

TorontoHondaParts.com uses the latest encryption technology to ensure that your information is kept 100% secure. We do not save any credit card information of any kind. Our credit card processing is done exclusively through PayPal to ensure a high level of service and security for our customers.

Do you ship parts outside of Canada?

Yes. We ship worldwide. As the receiver, you are responsible for any applicable customs, duties, taxes, and brokerage, that may apply to your parts. Toronto Honda will not be responsible for any customs clearance fees or related fees. For specifics, please contact your country's border services.

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